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Job
Summary
In this
position you will be responsible to:
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Provide
1st and 2nd level post-sale support and
solutions raised by Convedia partners and customers.
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Independently
troubleshoot reported product issues via phone/email/fax/remote.
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Manage
assigned cases to closure working with various departments within
company.
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Reproduce
reported problems in Convedia lab.
- Participate
in pager rotation schedule, and work overtime as required
Specialized
Skills
To succeed in this position, you will require:
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Certificate
in Engineering, or equivalent.
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Working
knowledge of Networking industry products and protocols.
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Minimum
of 5 years networking experience in a post-sale support role.
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Demonstrated
ability to determine problems and deliver known solutions with a high
level of customer satisfaction.
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Working
knowledge of Voice over IP (VoIP) protocols such as MGCP, SIP, and RTP
a definite plus.
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Excellent
verbal and written communications skills
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Self-starter,
energetic, independent, professional with ability to handle flexible
hours
To apply, send
your resume to our Human Resources team by email, fax or postal mail
to:
Email: careers@convedia.com
Fax: (604) 918-6400
Postal:
Human Resources
Convedia
Suite 300, 4190 Still Creek Drive
Vancouver, BC Canada V5C 6C6
We regret
that only shortlisted applicants will be acknowledged.
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