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BOSTON, MA - Fall VON -
September 19, 2005
 Convedia
Corporation today announced that XO Interactive, an XO
Communications (OTCBB: XOCM.OB) service, has deployed
Convedia’s CMS-6000 media servers in its nationwide
Voice over IP (VOIP) network. Convedia’s CMS-6000
media servers are a critical element of XO’s Interactive
Voice Response (IVR) infrastructure, and power IVR and
out-dialing services for XO’s global customer base.
Convedia’s CMS-6000 media servers were selected
and deployed by XO after an extensive assessment of the
open IVR solutions available in the market. Convedia’s
support for SIP, along with XML-based scripting languages
like VoiceXML and MSML/MOML, allowed XO Interactive to
rapidly develop, integrate, and deploy feature-rich IVR
applications for their customer’s specific requirements.
The CMS-6000 media processing platform not only delivered
unprecedented scalability and reliability for hosted IVR
solutions, but also provided XO with an IP Multimedia
Subsystem (IMS) compliant platform to enable future services
such as voice conferencing, personalized ringback tones
and multimedia-enabled services.
“The growth and sophistication of our customer’s
IVR service requirements motivates XO Interactive to invest
in the most advanced, versatile, and cost-effective technologies
available” said Jeff Bradley, vice president and
general manager of XO Interactive, Inc. “Convedia
media servers stood out from the pack because they delivered
an open standards-based media processing platform that
combined technical excellence with compelling economics.
We are pleased to add Convedia as a trusted vendor in
our network.”
XO Interactive is a leading provider of hosted IVR and
packaged IVR Solutions. XO Interactive owns and operates
its own IVR Application Service Provider (ASP) and has
been developing, hosting and servicing IVR applications
for nearly 15 years. With an expertise in evaluating customer
needs and utilizing best-in-class technology, XO Interactive
has developed IVR applications for a vast array of companies
and industries providing solutions such as large scale
Outdial applications, Prepaid Calling Card functionality,
Enhanced Call Routing and VoiceXML hosting services. Other
everyday applications include: locating a local retailer
via a toll-free number; obtaining bank balance information
from a bank; or renewing a driver's license from the state
department of motor vehicles.
By incorporating Convedia’s media servers into its
existing infrastructure, XO Interactive will be fully
equipped to take advantage of new IP-enabled service opportunities
both now and in the future. The deployment also underscores
the economic importance of common, versatile media processing
infrastructure that can be reused and shared across numerous
applications and customer requirements.
“Hosted service providers are increasingly turning
to IP-enabled infrastructures because it allows them to
launch new services faster and more efficiently while
driving the costs out of their service delivery platform,”
said Peter Briscoe, president and CEO of Convedia. “With
Convedia’s media servers, XO can reap the vast benefits
of IP-based technology, allowing them to introduce a whole
new class of revenue-generating services with their existing
IVR offerings. We’re thrilled that they’ve
selected our products to help them fuel growth into new
service opportunities and markets.”
Convedia will be showcasing the
CMS-6000 and CMS-1000 Media Servers at the Fall VON Conference,
September 19-22, in Boston, Massachusetts (Booth# 821).
XO Communications (OTCBB: XOCM.OB) is a leading provider
of national and local telecommunications services to businesses,
large enterprises and telecommunications companies. XO
offers a complete portfolio of services, including local
and long distance voice, dedicated Internet access, private
networking, data transport, and Web hosting services as
well as bundled voice and Internet solutions. XO provides
these services over an advanced, national facilities-based
IP network and serves more than 70 metropolitan markets
across the United States. For more information, visit
www.xo.com.
XO Interactive Inc. offers both
managed hosted IVR and packaged IVR solutions that give
callers access to world-class user interfaces and applications
which automate many of the tasks that previously required
live telephone agents. The IVR solutions are ideal for
growing and large businesses looking to automate call
center operations in order to improve customer satisfaction
and reduce costs.
With nearly fifteen years of experience developing,
hosting and servicing IVR applications utilizing best-in-class
technology, XO Interactive has built IVR solutions for
a vast array of companies and industries. In the simplest
form, IVR utilizes state-of-the-art technologies to route
people to information quickly and efficiently. For more
information about XO Interactive IVR services, go to www.xo.com/products/smallgrowing/voice/ivr.
Convedia is the leading supplier
of VOIP media servers, which enable telecommunication
service providers to reduce service delivery costs and
increase revenues through new approaches to enhanced services.
Since pioneering the IP media server market in early 2000,
Convedia has deployed its multi-service media processing
platforms and technology with over 100 customers worldwide
including over 25 of world’s top 50 carriers. Convedia’s
award-winning family of products includes the CMS-6000
Media Server, a carrier-class media server capable of
scaling to 18,000 ports per shelf, and the CMS-1000 Media
Server, a low-cost, entry-level media server. Convedia
is a privately held company headquartered in Vancouver,
Canada, with regional offices in Asia, the United States,
and Europe. For additional information about Convedia,
its products, or the role of media servers in Softswitch,
Packet Cable, or 2.5 and 3G/IMS wireless architectures,
visit www.convedia.com.
Interprose
PR for Convedia
Becky Obbema
+1-408-778-2024
becky_obbema@interprosepr.com
XO Interactive Communication Services
Heidi Minor
+1-503-972-6532
heidi.s.minor@xo.com
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