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VANCOUVER, Canada – June 21, 2006
 Convedia
Corporation today announced a comprehensive supply agreement with West
Corporation, a premier provider of outsourced communication solutions.
Convedia’s CMS-6000 and CMS-1000 Media Servers will be deployed
by InterCall, a subsidiary of West Corporation and the largest conferencing
service provider in the world, to deliver industry-leading economics in
the IP media processing infrastructure essential for InterCall’s
VoIP audio conferencing and collaboration services, while providing a
versatile, reusable platform for West Corporation’s next-generation
IP services.
Convedia Media Servers will deliver scalable, IP Multimedia Subsystem
(IMS)-compliant media processing infrastructure for West/InterCall’s
IP-based services architecture. Advanced reservationless conferencing
and collaboration services developed by West Corporation’s application
development teams will use Session Initiation Protocol (SIP) and Media
Server Markup Language (MSML) protocols to integrate and control Convedia
media servers, which will provide audio bridging, transcoding, and personalized
multimedia mixing capabilities, with superior economics compared to existing
TDM-based audio conferencing equipment.
West Corporation is an established leader in customer contact services
and offers a comprehensive suite of integrated communication services
to many of the Nation's Fortune 1000 companies. “InterCall customers
use conferencing solutions for numerous applications beyond everyday meetings,
so it is critical that we deliver the best available technology,”
said Craig Webster, senior vice president of systems development for West
Interactive Corporation. “West and InterCall evaluated a number
of IP media server vendors, but Convedia’s reliability, track record,
broad range of multi-service processing features and superior economics
proved decisive in our organization moving forward with Convedia.”
The initial West/InterCall purchase will secure a supply of Convedia media
servers for development labs and new business growth, while additional
procurements are being planned to upgrade the existing conferencing bridge
infrastructure with an IP-based infrastructure built around a network
of Convedia media servers.
“Large audio conferencing providers are increasingly turning to
VoIP technology to drive service innovation and improved network economics,
while still adhering to the highest levels of network reliability and
scalability,” said Marc Beattie, Partner & CSP Practice Manager,
Wainhouse Research. “Companies like West/InterCall are capping their
investment in traditional conferencing bridge technology, and are shifting
the majority of their new capital purchases towards IMS-compliant technology
and IP services. This announcement clearly validates this trend, and demonstrates
Convedia’s market leadership as the de-facto choice for carrier-class
IP media processing platforms.”
“Convedia is pleased to be selected and deployed by West Corporation,”
said Peter Briscoe, president and CEO of Convedia. “Our supply agreement
with West Corporation represents a significant milestone in Convedia’s
growing success in supplying the largest, most sophisticated conferencing
service providers with their next generation IP media processing infrastructure.
Convedia looks forward to a growing relationship with InterCall as they
continue to build new, differentiated capabilities into their next-generation
network.”
West Corporation is a leading provider of outsourced communication solutions
to many of the world's largest companies, organizations and government
agencies. West helps its clients communicate effectively, maximize the
value of their customer relationships and drive greater profitability
from every interaction. The Company’s integrated suite of customized
solutions includes customer acquisition, customer care, automated voice
services, emergency communications, conferencing and accounts receivable
management services. Founded in 1986 and headquartered in Omaha, Nebraska,
West has a team of 29,000 employees based in North America, Europe and
Asia. For more information, please visit www.west.com.
InterCall, a subsidiary of West Corporation, is the largest service provider
in the world specializing in conference communications. Founded in 1991,
InterCall helps people and companies be more productive by providing advanced
audio, event, Web and video conferencing solutions that are easy-to-use
and save them time and money. Along with a team of over 350 Meeting Consultants,
the company employs more than 1,500 operators, customer service representatives,
call supervisors, accounting, marketing and IT professionals. InterCall’s
strong US presence, which includes four call centers and 26 sales offices,
is bolstered by a global reach that extends to Canada, the United Kingdom,
Ireland, France, Germany, Australia, New Zealand, Hong Kong, Singapore,
Japan and India. For more information, please visit www.intercall.com.
With over half the global market share, Convedia is the world’s
leading supplier of IP media processing products and technologies for
VoIP and IMS networks. Convedia’s products provide enterprise customers,
as well as mobile, fixed and cable service providers with the ability
to quickly introduce innovative voice, video, and multimedia services,
while reducing service delivery costs. Since pioneering the IP media server
market in early 2000, Convedia has deployed its multi-service media processing
platforms with over 175 customers worldwide, including over 25 of world’s
top 50 carriers, and numerous Fortune 500 customers. Convedia’s
eXMP technology delivers a common set of IP media processing capabilities
for deployment on Linux-based servers, purpose-built IP media server hardware,
or third-party proprietary platforms such as routers, switches, and gateways.
Convedia is a privately held company headquartered in Vancouver, Canada,
with regional offices in Asia, the United States, and Europe. For more
information, please visit www.convedia.com.
Ray Adensamer
Senior Marketing Manager, Convedia
+1-604-918-6318
radensamer@convedia.com
Interprose PR for Convedia
Becky Obbema
+1-408-778-2024
becky_obbema@interprosepr.com
Cushman/Amberg Communications, Inc. PR for InterCall
Steve Carlson
+1-312-263-2500
scarlson@cushmanamberg.com
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