IP CENTREX SOLUTIONS

IP Centrex is driving a compelling value proposition offering many benefits over traditional PBX and Centrex services. Business customers are attracted to extensive PBX-like call features, broad support of both legacy and IP devices, and self-management of their VPN configuration and features through web-based GUIs. CIOs are attracted to the capital and ongoing cost savings associated with outsourcing their IP-based voice services to a trusted service provider. Meanwhile, service providers are drawn to the cost-efficiencies of an IP infrastructure, differentiated features and functionality, and easy application deployment.

Convedia Media Servers support a broad range of IP Centrex media processing capabilities with carrier-class scalability and reliability. Convedia Media Servers, under the control of an IP Centrex application server, support a full range of VoIP media processing requirements for robust IP-based Centrex solutions. In addition, Convedia’s VoiceXML script processing capability supports complex IVR dialogs applicable to many IP Centrex features.

Convedia’s integrated media processing features provide a cornerstone to carrier scale IP Centrex deployments including:

• Customizable, multi-language announcements
• Dynamically generated announcements (e.g. date or account balance)
• DTMF tone detection and generation (both inband or using RFC 2833)
• Digit collection for IVR control of IP Centrex features and capabilities
• Audio conference bridging and mixing
• Audio recording and playback
• Transcoding between different codec formats
• Video bridging, mixing, and streaming
  (for growth into future video-enabled IP Centrex features)
• Automatic speech recognition (ASR)
• Text-to-speech (TTS)

IP Centrex solutions offer complete interoperability between users with TDM access or IP access. This allows a seamless migration for existing TDM-based Centrex customers and locations to a cost-effective, feature rich VoIP solution. Through capital cost savings, operation cost savings, and customer self-help features, IP Centrex offers an economical, feature-rich alternative to today’s PSTN-based Centrex offerings.