|
Convedia is committed to providing the best
products and technology, as well as the highest level of service and support
for our customers.
Convedia’s support philosophy extends beyond
our media server products. It encompasses a broader commitment towards
ensuring the operational and financial success of our customers. Because
at Convedia, we understand that our success is dependent on our customer’s
success. Convedia offers a full range of support benefits and services
including the following:
•
Customer and Partner Extranet
• Technical
Assistance Center
• Professional
Services
• Training
Services
Secure access to Convedia’s extranet ensures
the timely availability of software and technical documentation for our
valued customers and partners, including:
• Software updates and maintenance releases
• Technical manuals and specifications
• Product bulletins, change notices, or alerts
If you have a customer ID and password, you can
login
here.
Convedia’s Technical Assistance
Center (TAC) is staffed by an expert team of networking professionals
dedicated to providing outstanding customer support.
If you require technical assistance with Convedia's
products, contact us at:
Normal hours of operation are Monday
through Friday 8:00am to 5:00pm PST.
Extended support, including 7x24 coverage, is available
for customers with extended support contracts.
Convedia also has available a complete range of
professional services. Our approach is to collaborate with our customers
to ensure a smooth and efficient rollout of your new revenue generating
services and next generation network infrastructure. Areas of professional
services include:
• Service Planning
• Business Case and ROI Preparation Services
• Network Design and Planning
• Engineer, Furnish, & Install (EF&I) Services
• Acceptance and Interoperability Testing
• Integration Services
• Project coordination
Convedia can also deliver a range of training modules
and courses that can be adapted to the educational requirements of our
customers and partners. Topics include:
• Product Training
• Technical Training
• Technology Training
For more information about any of our support services,
please contact sales@convedia.com
|
